"I open a case and the consultancy replies, 'we will look into it tomorrow.'"
Support with a response that shows up.
Response time, real capacity, and a predictable model so your operation does not stop.
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15 min response time for critical incidents on the Premium plan
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11.953 incidents/year managed for 1 multinational client
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100% in reais, with no exchange-rate variation, Brazilian invoice
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See how it works
Scenarios that keep you up at night
When your Salesforce goes down at 17:59 on Friday, what happens?
Real statements from IT and Operations leaders who came to us over the past 12 months.
"Every improvement becomes a new project with a new proposal."
"I do not know who my point of contact is — it changes every quarter."
"I have to pay overtime for any production fix."
"The SLA is in the sales deck, not in the contract."
"Sales stops working and no one escalates it internally."
Solution
We take care of your Salesforce. You take care of your business.
It is not "hourly consulting". It is predictable, contract-based support with the same team.
01
A real contractual SLA
Response time, resolution deadline and escalation in writing. Penalties if we fail to meet them. An open dashboard for you to follow along.
02
24x7 on-call coverage for critical issues
Did Sales Cloud stop accepting orders at 2 a.m.? The on-call team responds within 15 minutes. No extra cost for what is already in the contract.
03
Predictable monthly package
Cases agreed in the contract, fixed price in reais. No surprises from "unplanned worked hours". Additional capacity can be contracted.
04
The same team, always
You are served by the same architect + consultants. Your squad does not rotate every quarter. True continuity of knowledge.
Managed support packages
Fixed plans to keep your Salesforce running.
Three plans priced in reais, penalty-free cancellation, and the freedom to upgrade or downgrade monthly.
Contact us for pricing
- SLA 4 business hours (response) · 24 business hours (resolution)
- Business hours (Mon–Fri)
- 1 dedicated point of contact
- Tracking dashboard
- Initial onboarding included (30 days)
I want the Basic plan
Contact us for pricing
- SLA 2 business hours (response) · 8 business hours (resolution)
- 12x7 on-call coverage (8 a.m.–8 p.m., every day)
- Dedicated senior architect
- Monthly improvement cycles
- Initial onboarding included (30 days)
I want the Standard plan
Contact us for pricing
- 30-min SLA (response) · 4 hrs (critical resolution)
- 24x7 on-call coverage
- Full team: architect + Apex developer + PM
- Continuous improvement development
- Initial onboarding included (30 days)
I want the Premium plan
Additional case: on request · 30-day onboarding: included in all plans · Cancellation: monthly, no penalty
Social proof
Operations that sleep peacefully with us.
Real cases (anonymized under NDA). After the assessment, we connect you with references in your industry.
"11,953 incidents/year. 2,257 at N2/N3. WeeNow under a 24/7 contract."
→ Multi-cloud support · 14 Salesforce products · 36–60-month contract"We moved from 'ticket by the hour' to a fixed SLA. The CFO loves the predictability."
→ Service Cloud + Marketing Cloud · ongoing support · improvement RFQ"Sunday on-call coverage saved 2 major deals in 6 months. It paid for the contract."
→ Standard 24x7 plan · multi-state operation
Tell us where it hurts
We respond within 4 business hours.
Describe your current operation and the case volume you need to absorb. We will come back with a pre-quoted package and a start date.
- Response within 4 business hours
- Pre-priced package
- Written SLA and escalation policy
- Confidentiality guaranteed
How to get started
From signing to active operations in 30 days.
No disruption, no "starting from scratch." We transition your current support in parallel until it is 100% with our team.
Assessment
Free audit of your Salesforce org. We map volume, challenges and case classification.
5 daysPlan + contract
Package recommendation, SLA, escalation, and penalty clauses. You approve or adjust.
3 daysOnboarding
Knowledge transfer, access, runbooks, and overlap with the current consulting provider.
30 daysActive operations
The WeeNow team takes over. SLA monitored in an open dashboard. Monthly governance meetings.
Continuous
Frequently asked questions
Before signing, you want to know:
Do you provide service outside business hours?
It depends on the plan. Standard has 12x7 on-call coverage (8 a.m. to 8 p.m., every day). Premium has 24x7 on-call coverage with a 30-minute response time for critical production incidents.
What counts as a "case"?
Any operational request that is not a new project: a production bug, configuration adjustment, field creation, simple automation, admin training, or user support. A new project ("I want to implement Marketing Cloud") is quoted separately.
How do you define "critical"?
In the contract, together with you. Typically: Critical = system unavailable or sales halted · High = functionality impaired without a workaround · Medium = functionality with a workaround · Low = improvement, question. Each level has its own SLA.
How long does it take to migrate my current support?
30 to 60 days. The first 15 days are onboarding (access, org mapping, documentation transfer). For the next 30 days, we operate in parallel with the current consultancy. After that, we take over.
Can I cancel at any time?
Yes. Cancellation with 30 days' notice, no penalty, and no withholding of credentials. We return your Salesforce org fully documented if you choose to leave.
Do you provide continuous improvements or only fix bugs?
Both. Standard and Premium packages include monthly cycles of improvements agreed upon in a backlog you prioritize. You run as the product owner; we deliver.
What if I need something very specific (Apex, complex integration)?
We cover it. The WeeNow team includes Apex developers and integration architects. For large scopes (weeks/months), we quote separately as a project.
Is the contract in reais?
Yes. Always. Monthly payment in BRL, Brazilian invoice, no exchange-rate adjustment clauses.
Real Salesforce managed support. In Portuguese, in Brazilian reais, with a written SLA.
24/7 on-call support available. Onboarding in 30 days. Cancellation without penalty.